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Revamping the Underwriter's Toolkit

Client: Liberty Mutual

Industry: Insurance

Date: 2020

Timeline: 3.5 years

Activities:

  • User Interviews
  • Journey Mapping
  • UX Workshop
  • Process Mapping
  • Personas
  • Service Blueprinting

Key Responsibilities

  • Strategy & Planning for Underwriting tool development

  • User Interviews, Journey Mapping, Service Blueprinting

  • Running Design Sprints, OKR & Prioritization Workshops

Outputs & Deliverables:

  • High Fidelity Product Comps & Key Prototypes

  • User Journey Maps & Service Blueprints

  • User Testing Reports & Presentations

  • Product Roadmaps, Feature Definitions